Montenegro Made Easy aims to handle complaints fairly, respectfully and promptly. A complaint might relate to information supplied on this website, a referral, accessibility information, or the service you received from an accommodation owner, transfer driver or excursion operator.
How it works
- I aim to acknowledge your complaint within two working days.
- I aim to give you a full response within ten working days.
- If I need longer than that, I will tell you why and keep you updated.
Complaints about a supplier
Where your complaint relates to accommodation, transport or an activity provider, your contract is with that supplier. I will help direct you to the right person and assist where I reasonably can, but the final resolution rests with the supplier responsible for delivering the service.