Effective Date
3 August 2026
Our Commitment
At Montenegro Made Easy we are committed to providing excellent customer service. We value feedback and aim to resolve any concerns fairly, professionally and promptly.
Our Role
Montenegro Made Easy is a travel information, marketing and referral platform. Accommodation, activities and travel services are provided by independent third-party suppliers. Any booking contract is between you and the relevant supplier.
How to Contact Us
If you have a question, concern or complaint relating to our website or the service we have provided, please contact us using the contact details published on our website.
Complaints Procedure
We aim to acknowledge complaints within two working days and provide a full response within ten working days where possible. If additional time is required, we will keep you informed of our progress.
Third-Party Suppliers
Where a complaint relates to accommodation, transport or an activity provider, we will help direct you to the appropriate supplier. We will assist where we reasonably can, but the final resolution rests with the supplier responsible for delivering the service.
Continuous Improvement
All feedback is reviewed to help us improve our website, customer service and partner relationships.
Contact
For customer care enquiries, please use the contact details listed on the Montenegro Made Easy website.